FAQ
Do you combine shipping costs?
Yes, We combine Shipping Costs .
Return Policy
Please shop with confidence. Satisfaction is guaranteed. If you are unhappy for any reason please contact us within 7 days and return the item. We will issue a full refund minus shipping, no questions asked.
What should be the Condition of Returns ?
Returns will only be approved when the product is in it's original condition with intact tags and original packaging.
Do you refund shipping if the package is not delivered due to incorrect address provided while placing the order ?
NO , Shipping is not refunded. However, once the package is returned back to us, the order amount less shipping fee is refunded back.
Is the Shipping Fee refunded if the product is returned ?
No , the shipping fee is not refunded if the product is returned .
Do you resend the packages if it was not delivered due to incorrect address ?
Yes, we send back the package for additional $3.75 shipping fee ( USA) and additional $16 for International Shipping fee once we hear back from buyer after sending them conversation regarding the same . If we do not hear back from the buyer within 72 hrs to resend the package after sending them the message through Shopify, we refund back the Order amount less Shipping Fee.
Wholesale availability
Yes, we do have Wholesale Availability as we have manufacturing of our products overseas and have capacity to take large orders . Please send us the message through Shopify or Email us at : tarini.light@gmail.com if you are interested in buying Wholesale .
What is the shipping time for Wholesale orders?
For Wholesale Orders, Shipping time is from 4-6 Weeks .
If it needs another 1 Week for any other reason like order sequence or shortage of Raw Material then we will update you within a week after placing order.
Are Cut Chains, Rosary Chains and Connector Chains which are cut to Size refundable?
No , All cut chains, Rosary Chains and Connector Chains cut to size sales are final.